Refund policy
Return & Refund Policy
Last updated: March 2026
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at realexitysupport@gmail.com. If your return request is approved, we will provide instructions on how and where to send your package.
Please note that customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at realexitysupport@gmail.com.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- perishable goods (such as food, flowers, or plants)
- custom or personalized products
- personal care goods (such as beauty products)
- hazardous materials, flammable liquids, or gases
We also do not accept returns for sale items or gift cards.
If you have questions about whether your item qualifies for a return, please contact us before submitting a request.
Exchanges
The fastest way to get the item you want is to return the item you currently have. Once the return is accepted, you can place a new order for the replacement item.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
The item must be in the same condition that you received it, unused and in its original packaging, with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at realexitysupport@gmail.com.